Responsible Gaming
at bg44 — Play Safe,
Stay in Control
bg44 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and support you need to keep gambling fun — and to step back when you need to.
Gaming Should Always
Be Entertainment
At bg44, we believe that betting and casino games are a form of entertainment — not a way to make money, solve financial problems, or escape personal difficulties. The vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond enjoy bg44 as a leisure activity with no adverse effects. But we also recognise that for a small number of people, gambling can become harmful.
That is why responsible gaming is not an afterthought at bg44 — it is built into the platform at every level. From mandatory age verification at registration, to deposit limit controls, session time reminders, and a full self-exclusion programme, every tool we offer is available free of charge to any account holder at any time.
If you ever feel that your gambling is no longer under your control, we urge you to use the tools described on this page or contact our support team at [email protected] immediately. We will respond with care, confidentiality, and without judgment.
Define daily and weekly session durations so the platform reminds you when it is time to take a break.
Cap your daily, weekly, or monthly deposits in Taka so you never spend beyond your personal budget.
Temporarily or permanently close your account if you feel you need a complete break from gambling.
Our dedicated support team is available around the clock to assist with any responsible gaming concern.
Your Responsible Gaming Toolkit
Every tool below is available free of charge to all registered bg44 account holders. Access them at any time from your account settings panel or by contacting our support team directly.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka. Once your limit is reached, bg44 will block further deposits until the period resets. You can reduce your limit immediately, but increases take 7 days to take effect — a deliberate cooling-off window to protect you from impulsive decisions made in the heat of the moment.
Session Time Limits
Decide how long each gaming session should last. When your chosen time is up, bg44 displays a clear notification and, if you have enabled the strict mode, automatically logs you out. You can also set a daily play-time budget — for example, a maximum of 2 hours per day — to ensure gaming never crowds out other life priorities such as work, family, or studies.
Reality Check Reminders
Enable periodic on-screen pop-ups that remind you how long you have been playing and how much you have wagered during the current session. These reality checks are designed to interrupt extended play sessions and encourage a moment of reflection. You choose the interval — every 30 minutes, every hour, or at another frequency that suits you.
Self-Exclusion
If you feel your gambling is becoming a problem, you can request self-exclusion from your account settings or by emailing [email protected]. Choose a cooling-off period (24 hours, 1 week, 1 month, 6 months) or a permanent exclusion. During self-exclusion, your account is fully locked — you cannot log in, deposit, or place bets. bg44 will also suppress all marketing communications to you for the duration of your exclusion.
Account Activity History
Review a complete, transparent record of your betting activity, deposits, withdrawals, and session durations at any time from your account dashboard. Seeing your actual spend and play-time history in clear, factual terms is one of the most effective tools for maintaining awareness and making informed decisions about your gambling habits.
Loss Limits
In addition to deposit limits, bg44 allows you to set a maximum net loss threshold per day, week, or month. When this threshold is reached, the platform prevents further wagering for the remainder of that period. Loss limits are particularly useful for players who fund their account in a single transaction but want to avoid losing more than a predetermined affordable amount in any one sitting.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It often develops gradually, and many people affected do not recognise the warning signs in themselves. The list to the right outlines common indicators that gambling may be moving from a healthy leisure activity to something more serious.
If you recognise one or more of these signs in your own behaviour — or if someone close to you has raised a concern — please take it seriously and reach out for support. Acting early is always better than waiting.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly — this assessment is entirely private and is provided purely as a personal reflection tool.
How to Exclude Your Account
Self-exclusion is the most powerful responsible gaming tool available on the bg44 platform. When you self-exclude, your account is completely locked — no login, no deposits, no bets, no promotional emails. Follow the steps on the right to activate your exclusion instantly.
Self-exclusion periods available: 24 hours, 1 week, 1 month, 3 months, 6 months, and Permanent exclusion. A permanent exclusion cannot be reversed. All other exclusion periods can only be shortened after a 7-day cooling-off period and only upon a formal written request to support.
Log in to your bg44 account
Access your account using your registered username and password. If you are having difficulty logging in, contact [email protected] and they will assist you directly.
Open Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to Responsible Gaming
Within Account Settings, locate the "Responsible Gaming" tab. All limit and exclusion controls are grouped together in this section for easy access.
Select Self-Exclusion and choose a period
Click "Self-Exclusion", select your preferred exclusion period from the options provided (24 hours through to permanent), and read the confirmation notice carefully before proceeding.
Confirm your exclusion request
Enter your account password to confirm the request. Your account will be locked immediately. You will receive a confirmation email at your registered address. bg44 will also suppress all further marketing communications for the duration of your exclusion period.
Guidelines for Healthy Gambling
Following these practical guidelines will help you enjoy everything bg44 has to offer — cricket betting, live casino, slots, and more — while keeping gambling firmly in the category of entertainment.
Set a strict entertainment budget — money you can genuinely afford to lose without affecting your rent, food, utility bills, family obligations, or savings. Never use borrowed money, salary advances, or loans to fund your gambling account.
Schedule regular time away from the platform. Avoid gambling every day. Maintain a healthy balance between gaming sessions and other activities — time with family, sports, outdoor activities, and rest are all important parts of a well-rounded lifestyle.
Accept that losing is a normal part of gambling. When you have reached your loss limit for the day, stop — do not increase your bets or make additional deposits in an attempt to recover what you have lost. Every bet is independent, and past losses do not improve future odds.
Avoid placing bets when you are tired, emotionally distressed, under the influence of alcohol, or in a poor mental state. Impaired judgement leads to poor decisions and a higher likelihood of spending beyond your intended limits.
View any winnings as a pleasant bonus rather than an expected income. Do not plan your personal finances around gambling profits. The house edge ensures that, over time, the platform retains a margin — gambling is entertainment, not a reliable income source.
If you are concerned about your gambling habits, share those concerns with a trusted family member, friend, or colleague. Talking about it openly reduces the isolation that often accompanies problem gambling and is frequently the first step toward positive change.
Need to Talk? We Are Here
Whether you have a question about our responsible gaming tools, need help activating a limit, or want to talk to someone about a gambling concern, bg44's support team is available 24 hours a day, 7 days a week.
Email Support
Send us your responsible gaming request or question at any time. We aim to respond within 5 business hours for all responsible gaming enquiries.
Account Protection
Need your account restricted or closed immediately? Email us with the subject line "Urgent Self-Exclusion Request" and we will act within 1 hour, day or night.
Limit Adjustments
Want to set or reduce a deposit limit, loss limit, or session time limit right now? Our team can apply any restriction to your account on your behalf within minutes.
Protecting Young People
bg44 takes the protection of minors extremely seriously. No person under the age of 21 is permitted to register or participate in any form of gambling on this platform. All new accounts are subject to identity and age verification before full access is granted.
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent accidental or intentional underage access to bg44 and similar platforms.
Parents and guardians who believe a minor may have accessed or registered on the bg44 platform should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
Play Responsibly with bg44 — Bangladesh's Trusted Platform
Enjoy cricket betting, live casino, slots, and more — knowing that bg44 has your back with world-class player protection tools available 24/7.